While good outcomes are the top priority for patients and providers, the way a patient perceives they are treated by their healthcare provider is nearly as important to them. And for good reason; studies show that bedside manner has a measurable effect on patient health. Understanding and improving the way your practice serves patients is…

Building and sustaining a successful medical practice requires a balance of client retention and new client acquisition. No medical practice – no matter how robust or established it is – can rely solely on providing great care to patients as their only strategy for growth. As with any business, your medical or dental office must…

The importance of network redundancy is simple: if you have only a single point of connection and it fails you, then you are completely “down” until that connection can be restored. Network redundancy simply means you have established secondary (or tertiary) methods of access to ensure that if any one point of connection fails, your…

While the economics of hiring an answering service appears to be driving a rapid growth in the industry, medical answering services are in the spotlight for yet another reason—their role in ensuring seamless continuity for critical health services in times of unforeseen mishaps. While all businesses prepare for breakdowns in service, it is especially important…

Hiring, training, and maintaining staff that can consistently manage incoming calls 24/7, 365 days a year, even at peak call volume is extremely inefficient and yet exactly what is expected for a medical institution like a pharmacy or hospital. People don’t like but can live with being put on hold for a pizza order but…

Medical practices across the United States today are under constant pressure to deliver quality service in every single user interaction. And with almost 80 percent of the communication happening over the phone, it logically starts with ensuring that all calls are attended to in the best possible manner. But hospitals, pharmacies, and other medical institutions…