When It’s Good To Be Redundant – Ensuring 99.999 Uptime For An Industry That Doesn’t Sleep
The importance of network redundancy is simple: if you have only a single point of connection and it fails you, then you are completely “down” until that connection can be restored. Network redundancy simply means you have established secondary (or tertiary) methods of access to ensure that if any one point of connection fails, your…
Read MoreHeading to The Hinman Dental Meeting
We are very excited to head to our first Thomas P. Hinman Dental Meeting this March 22-24 in Atlanta, Georgia. With 20+ years of providing low cost answering services to dentists, it’s time to share the secret We have no doubt that we will also have a great opportunity to connect with folks in the…
Read MoreWelcome to new Employee Manager, Amanda Rooney
The Doctors Answer is pleased to welcome Amanda Rooney to our team. Amanda joins us following six years in the customer service and customer experience industry.Her track record and passion for retention and recruitment as well as her experience as a mentor and coach make her a valued addition to our team and to the…
Read MoreOur Top Tips to Start a Medical Answering Service
In the last 25 years, answering services, especially medical answering services, have become more norm than novelty. We often get asked for advice from people trying to emulate our model, and we took time to ask ourselves what we think we did differently to succeed. Here are some helpful tips for starting a medical answering…
Read MoreWhy an Answering Service Is an Essential Part of a Disaster Management Plan
While the economics of hiring an answering service appears to be driving a rapid growth in the industry, medical answering services are in the spotlight for yet another reason—their role in ensuring seamless continuity for critical health services in times of unforeseen mishaps. While all businesses prepare for breakdowns in service, it is especially important…
Read MoreWhy Answering Services Remain a No-Brainer in the Medical Profession
Hiring, training, and maintaining staff that can consistently manage incoming calls 24/7, 365 days a year, even at peak call volume is extremely inefficient and yet exactly what is expected for a medical institution like a pharmacy or hospital. People don’t like but can live with being put on hold for a pizza order but…
Read MoreNot Sure How to Choose an Answering Service?
Read the Top 5 Matchmaking Tips from Our Customers! Once you’ve made up your mind to outsource some or all of your calls to an answering service provider, how do you decide which one is the best suited for your needs? We at the Doctors Answer recently did a small survey to understand what some…
Read MoreMedical Answering Services—Extravagance or Necessity?
Medical practices across the United States today are under constant pressure to deliver quality service in every single user interaction. And with almost 80 percent of the communication happening over the phone, it logically starts with ensuring that all calls are attended to in the best possible manner. But hospitals, pharmacies, and other medical institutions…
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About The Doctors Answer
A Specialized Answering Service for Medical Professionals
The Doctors Answer provides specialized professional answering services specifically for the medical community at extremely low rates.
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