Posts by Ben
Why an Answering Service Is an Essential Part of a Disaster Management Plan
While the economics of hiring an answering service appears to be driving a rapid growth in the industry, medical answering services are in the spotlight for yet another reason—their role in ensuring seamless continuity for critical health services in times of unforeseen mishaps. While all businesses prepare for breakdowns in service, it is especially important…
Read MoreWhy Answering Services Remain a No-Brainer in the Medical Profession
Hiring, training, and maintaining staff that can consistently manage incoming calls 24/7, 365 days a year, even at peak call volume is extremely inefficient and yet exactly what is expected for a medical institution like a pharmacy or hospital. People don’t like but can live with being put on hold for a pizza order but…
Read MoreNot Sure How to Choose an Answering Service?
Read the Top 5 Matchmaking Tips from Our Customers! Once you’ve made up your mind to outsource some or all of your calls to an answering service provider, how do you decide which one is the best suited for your needs? We at the Doctors Answer recently did a small survey to understand what some…
Read MoreMedical Answering Services—Extravagance or Necessity?
Medical practices across the United States today are under constant pressure to deliver quality service in every single user interaction. And with almost 80 percent of the communication happening over the phone, it logically starts with ensuring that all calls are attended to in the best possible manner. But hospitals, pharmacies, and other medical institutions…
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